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In the past I have made a few not so flattering comments about the quality of service I have received from Next Byte, but now all is forgiven. After 6 months trying to source two sets of XServe Rail Mounting Kits to fit 2 of our G5 XServes, so I could finish installing thems, Alex from Next Byte, Baulkham Hills has delivered the goods. His professionalism and ability to come through where so many in the past have failed is greatly appreciated. I guess it comes down to a company only being as good as its staff and after his assistance I no longer feel reluctant to refer our members to NextByte Baulkham Hills. For years this store was the only Apple Reseller in the Parramatta/Hills District and perhaps they felt they had a captive audience and did not need to go that extra yard but at last they seem to be catching on that if you do not keep your game up customers will go elsewhere. Another small thing that may have influenced them was competition. No longer are they the sole Apple Reseller in the area. NextByte has also opened a new store at Castle Hill Towers which should keep them on their toes. Add to that with the never ending growth in Apple products a number of new resellers have entered the frey. Myers Department Stores now also sell Macintosh products. They can be found at Parramatta, Carlingford Court and again at Castle Hill Towers. That's not all though, Dick Smith Powerhouse stores now also sell Macintosh products, so check them out also at their Northmead store. One thing is certain, at long last the people of Sydney's Western & North Western suburbs finally have a choice where buying Apple products is concerned. |